Twin Ways aged care consulting

About Us

"Our purpose is to provide sound guidance and additional services to senior people needing assistance to remain living independently in their own home and for their families/carers who are faced with the difficulties in transitioning a person into an aged care facility. We have empathy, compassion and respect for the elderly and their families."

Twin Ways was established by people who have not only had extensive relevant experience throughout their careers but have also been through every aspect of managing the affairs of aging loved ones through to placing them into residential aged care and ensuring the right level of service is constantly provided.
We know first hand how devastating it can be to see a loved one deteriorate in front of you. There’s real emotional distress in caring for someone who is upset and confused. Sometimes we even feel that our loved one isn’t really there anymore. It is one of the most stressful situations that we can find ourselves in. On top of the emotional journey is the added worry of managing financial issues, providing the proper care, understanding various Powers of Attorney and finding the most suitable accommodation or making adjustments to the existing property to help your family member to live independently as long as possible. We can help you to understand the labyrinth of the aged care rules and options.
We have a genuine commitment to helping older people and their families. We are here to help by providing guidance and assistance and to take the fear out of making the wrong decision. We can also help older people plan for their future without any immediate commitment to moving into aged care and provide guidance on how to live independently in your own home.
Whilst we specialise in the Eastern suburbs of Melbourne, we can provide some services to people in other areas.
We offer an obligation free chat about our services and how we can help you with your specific needs.

our team

The Directors of Twin Ways, Jacqui and Kim Owen, have extensive career experience in both the corporate and government sectors and have built solid relationships with a vast spread of service providers and professionals. Their complete understanding and passion for aged care, however, was generated through personal experience with their mother being placed into a nursing home after many years of caring for her in her own home and assisting her to live independently for as long as possible. Both Jacqui and Kim have a genuine interest in helping people and taking the pain and worry out of the transition to aged care.

Jacqui Owen

Jacqui has hands on experience in being a carer, Attorney under Power (Financial, Guardianship & Medical), organising aged care services in the home and eventually permanent aged care.

With 30 years experience in the Trustee industry specialising in the aged care, disability, various trusts, and estate planning areas, Jacqui has a deep understanding of the importance of providing the right guidance and support to enable people to make the right choices that suit their needs. She has a strong focus on the community and participates in volunteer roles.

Underpinning Jacqui’s hands-on experience, she has relevant formal qualifications including a Fellowship of the Executor & Trustee Institute (MBA majoring in Trust Administration) and Project Management. She has a natural ability to logically plan and coordinate a range of projects and budgets.

Jacqui’s exceptional communication and negotiations skills compliment her strength in developing and maintaining relationships with stakeholders extending to people working in various business, not-for- profit, and government sectors.

With over 40 years experience in managing professional services and numerous service providers, she has developed a high calibre of business acumen, integrity and professionalism.

Kim Owen

Kim has hands on experience in being a carer, Attorney under Power (Financial, Guardianship & Medical), organising aged care services in the home and eventually permanent aged care.

She has over 40 years management experience in both corporate and government sectors with over 20 of these years providing a public service across Victoria. She has worked a further 20 years in the corporate sector providing consulting services to business, local councils, State government departments and the education and health sectors and has an established network of professionals in the health, government and not-for- profit sectors.

A strong commitment to excellent service backed up with extensive knowledge to guide and support people is further enhanced by a natural ability and a formal post graduate qualification in management and in logically planning and coordinating a range of projects and budgets.