Our Services

We’ll guide you through the aged care process whether it is support at home, residential care or short term care (such as after hospital or respite). Totally impartial – independent of all service providers.

Basic Package

An explanation of aged care options and the process involved, provision of a short list of appropriate aged care and applicable fees.

Basic Plus Package

The Basic Package plus inspection of short listed aged care service providers or facilities and/or arranging tours for you.

Complete Package

All services in the Basic and Basic Plus packages including assistance with all necessary paper work, negotiation of fees with the selected aged care service provider or facility, ongoing guidance during the transition phase and much more.

DIY Kit Package

An aged care do-it-yourself kit (DIY Kit) is also available throughout Australia.

testimonials:

With our mother starting to struggle by herself at home, your DIY Kit helped us to understand the decisions that needed to be made and who to approach about her care. At a stressful time, the guide and checklists provided all of the important information together and were so easy to follow! We were having so much trouble understanding our options until we received your Kit.

Simon, Mt Waverley VIC

Twin Ways Aged Care Consulting provides such a valuable service to people faced with the emotional stress of caring and planning for elderly family members. They help find a suitable balance between independence and support for your loved one. Their practical guidance helps people to live well and takes the pressure off navigating through the minefield of available information about aged care options. They are completely independent which leads them to being very honest and factual when providing guidance.

Cathy, Carnegie VIC

I am more than happy to refer people to Twin Ways Aged Care Consulting. I have known the Directors, Jacqui and Kim, throughout their careers and have the utmost trust in their abilities, knowledge, network and caring attitudes. With their combined experience in the fields of aged and disability care, project management, consulting, business, and community service they are well equipped to provide very sound guidance. Both Jacqui and Kim looked after their own mother who suffered dementia by providing all necessary assistance to enable her to remain living in her own home for as long as possible and then throughout several years after finding her a suitable placement in an aged care facility. Their focus was always on her quality of life and doing the best possible for their Mum. When my older brother, Roger, needed to move into an aged care facility on the Gold Coast, Queensland, Twin Ways provided excellent guidance and advice to help me through the process. Proud to know and recommend you both Jacqui and Kim!

Garth, Noble Park VIC

The D.I.Y Kit, provided by Twin Ways Aged Care Consulting, cuts out all of those long hours of undertaking the extensive research about aged care and planning for the future. As an experienced Project Manager, I was very impressed with the step- by-step guidance in the comprehensive checklists and also the alerts to pitfalls and other important matters. If it hadn’t been for the kit, I wouldn’t have been aware of the many different options from living independently in your own home, with support from service providers, to permanent aged care in a facility. Twin Ways understands that everyone’s personal situation is unique and has provided plenty of options to consider what would suit best. I love the uncomplicated project management methodology used that fits in with anyone’s timeframe. This kit is great value for money!

Troy, Preston VIC

Jacqui and Kim went out of their way to help me to select an appropriate aged care facility for Mum at a time when it all seemed so overwhelming and stressful for me to deal with. They guided me through the whole process and even physically inspected the shortlist of homes to make absolutely sure that the final choice was the best possible to suit my Mum’s particular needs. Thanks so much Jacqui and Kim for being such a great help! Your knowledge and expertise, complimented by your caring and understanding, certainly helped us through a tough time.

Fiona, Malvern East VIC